The forum troll phenomenon

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  • DragonpolDragonpol https://thebondologistblog.blogspot.com
    Posts: 18,281
    Freedom of speech. But I do also favour the freedom of the mods to rule their own domain. These trolls amuse me from time to time, but there is a time for everything.

    *WARNING* severe sarcasm ahead *WARNING*

    *WARNING* please have head protection from this far in *WARNING*

    Yes, it's so amusing to see sickening human beings post pictures of dead bodies, mutilated animals, pornographic images and swastikas as trolls have done before on this forum. Where do we all get off having a problem with that?! :|
    Germanlady wrote:
    I don't believe this. All or most of the last posters have had the chance to stand by Sandy and me, when we tried to change those rules. But what happened? All turned their backs, when a certain incident happened and now suggest the same things, that we tried. I wish you better luck, then we had back then. ;)

    Well, brining it up again won't solve anything either.

    While that may be a vote-winner here, I fear that it would lead to breaches of the Data Protection Acts 1984 and 1998 here in the UK, and presumably elsewhere. I suspect forums such as this one don't ask for that kind of information for a reason - they're not allowed to. I could be wronfg, though. I think there is enough covert surveillance going on at a public level without us resorting to it at a private level as well.
  • I know we have to do something to fight the trolls, but I don't think the suggestion to moderate the first 100 or so posts will do very much. It will stop the spambots, to be certain, but the trolls will easily be able to temporarily moderate themselves until they get in, at which point they can unleash their ridiculousness. It's more likely that this will hurt honest yet awkward members instead of actual trolls. As the saying goes, if you build a ten foot wall, somebody will get rich building eleven foot ladders.
  • I'd guess a large majority of the troll types you encounter on these pages don't have any tangible interest in either James Bond, be it by work of novels or movie releases, and only seem intent on bizarre and non-relevant behavior, so would it be an idea to provide a question at time of registration on MI6, as some forums do, that are relevant to the site information, such as 'which model car did Bond drive in The Spy Who Loved Me' or 'what was the main objective of the lead villain from For Your Eyes Only' for example

    Troll type fools with little interest or knowledge of the series could find a route blocked while genuine fans can get involved well enough, but then again, what's to stop them simply looking up the answer if they so wished ? Was merely trying to find a solution to a problem but there's no definitive way to stop nonsense, and unnecessary individuals from getting on and doing their bizarre things and troll endeavors it would seem. It's not as bad as it used to be though - . No disgusting graphic content seen for a long time, and the recent influx of names haven't really been that much of a nuisance to some, but guess it effects people in different ways. The most simple and effective way of dealing with this issue is to simply terminate any known troll and spam types as of now, and not allow any more registration to the MI6 forums, just keep the decent and reliable names we have now, but then again, it's simply not fair to deny genuine Bond fans who want to sign up because of a handful of questionable individuals who are intent on causing mischief or not going about their business as most of us should do,that is adhering to rules and behaving in a sensible manner on these pages. Reading back, there 'could' be a solution to all this somewhere, but damned if I could quite find it
  • DragonpolDragonpol https://thebondologistblog.blogspot.com
    Posts: 18,281
    Yes, well that is what they do when you register on CBn Forums, although the sign-up questions are very simple and anyone with only a very cursory knowledge of James Bond could answer them. But I think you may be on to something, @Baltimore_007, with more complex questions.
  • oo7oo7
    Posts: 1,068
    if you got trolls you must be doing something right. this constant discussion about them I think fuels their fire
  • Posts: 7,653
    There always will be trolls, whatever measure you take it can be taken by somebody who wants in.
    I find the harsh measures proposed by some to be counterproductive for free discussion, in whatever subject. When you try to ban trolls, try banning those members that call people "troll " because they happen to have another idea/opinion, which does seem to happen more often than not these days.
  • MurdockMurdock The minus world
    edited November 2013 Posts: 16,351
    Here's my idea. Let's say someone gets flagged by multiple times, their account should be suspended and a mod/admin asks them what's their beef, then if the flagged user is reasonable they can be un-suspended. If they can't be reasoned with, keep them suspended until they decide to be good.
  • Posts: 15,124
    Silly idea, or maybe not: can we design a troll trap? Or to be more precise a troll lure? Some thread that would attract them to so they can be identified early?
  • edited November 2013 Posts: 12,837
    Murdock wrote:
    Here's my idea. Let's say someone gets flagged by multiple times, their account should be suspended and a mod/admin asks them what's their beef, then if the flagged user is reasonable they can be un-suspended. If they can't be reasoned with, keep them suspended until they decide to be good.

    Could work but the problem with that is that some people use the flag button too often. @Suivez was flagged multiple times in the box office thread because he dared to question SF being the number one Bond film (by posting some helpful information), and @StirredNotShaken got flagged for replying to a troll.

    I think if we did this then we should make sure that flagging was used for troll posts only, not if somebody annoyed the flagger.
  • Posts: 15,124
    Murdock wrote:
    Here's my idea. Let's say someone gets flagged by multiple times, their account should be suspended and a mod/admin asks them what's their beef, then if the flagged user is reasonable they can be un-suspended. If they can't be reasoned with, keep them suspended until they decide to be good.

    Could work but the problem with that is that some people use the flag button too often. @Suivez was flagged multiple times in the box office thread because he dared to question SF being the number one Bond film (by posting some helpful information).

    There is definitely a danger of crying wolf here. When debates get heated, sometimes things get out of hand and some criticism can be badly perceived.
  • DarthDimiDarthDimi Behind you!Moderator
    Posts: 24,183
    It gets nasty when the trolls themselves start flagging. Happens sometimes. Some of them are naturally too ignorant to figure out what the flag button is all about but the more ingenious ones perfectly understand the craft.
  • Creasy47Creasy47 In Cuba with Natalya.Moderator
    Posts: 40,976
    DarthDimi wrote:
    It gets nasty when the trolls themselves start flagging. Happens sometimes. Some of them are naturally too ignorant to figure out what the flag button is all about but the more ingenious ones perfectly understand the craft.

    Check out the Activity page. Full of trolls complaining about trolls. Ironic.
  • MurdockMurdock The minus world
    Posts: 16,351
    Could work but the problem with that is that some people use the flag button too often. @Suivez was flagged multiple times in the box office thread because he dared to question SF being the number one Bond film (by posting some helpful information), and @StirredNotShaken got flagged for replying to a troll.

    I think if we did this then we should make sure that flagging was used for troll posts only, not if somebody annoyed the flagger.

    Well I'm talking about someone who clearly posts something that offers nothing to the argument. True flagging and false flagging have to be taken into consideration.

  • 0BradyM0Bondfanatic70BradyM0Bondfanatic7 Quantum Floral Arrangements: "We Have Petals Everywhere"
    Posts: 28,694
    Murdock wrote:
    Could work but the problem with that is that some people use the flag button too often. @Suivez was flagged multiple times in the box office thread because he dared to question SF being the number one Bond film (by posting some helpful information), and @StirredNotShaken got flagged for replying to a troll.

    I think if we did this then we should make sure that flagging was used for troll posts only, not if somebody annoyed the flagger.

    Well I'm talking about someone who clearly posts something that offers nothing to the argument. True flagging and false flagging have to be taken into consideration.

    Yes, at this point any member who posts stupid comments like "in before lock", "inb4 lock", "SPAM" or any other derivative of those statements not only becomes just as "spammy" as the troll they are targeting, but also deserves every bit of criticism they get. By this point nobody needs to be constantly informed to IFM, and instead the best course of action is to Ignore the trolls, Flag their posts, and Move the hell on without commenting in their threads so that our mods can grow a case against them for termination. It's as simple as that, and those who continue to interact with the trolls aren't making the process any easier or efficient.
  • Creasy47Creasy47 In Cuba with Natalya.Moderator
    Posts: 40,976
    @0BradyM0Bondfanatic7, sadly, it's not as simple as that, because if it is, it wouldn't need to be re-hashed and discussed time and time again. It just should never, ever happen. Troll/spam topic? Leave it alone. Don't negate yourself and post something equally spammy, simply...step...away...and...flag.
  • RC7RC7
    Posts: 10,512
    Creasy47 wrote:
    @0BradyM0Bondfanatic7, sadly, it's not as simple as that, because if it is, it wouldn't need to be re-hashed and discussed time and time again. It just should never, ever happen. Troll/spam topic? Leave it alone. Don't negate yourself and post something equally spammy, simply...step...away...and...flag.

    I think it is that simple. I half wonder if some people in here quite enjoy the hooha and the subsequent moaning. Maybe that's why this thread is so active? Like Brady says. Ignore. There is nothing else to do. If someone wants a reaction and they don't get one they'll eventually give up, unless the mod execution squad turn up first. It's irritating finding the kind of drivel on here that one does, but replying is a totally fruitless exercise. So is most of the discussion in here tbh. I see @ShakenAndStirred couldn't resist replying, yet again, to a troll earlier today. Ignore, ignore, ignore.

    I suggest this thread is closed. It's for the mods and tech team to find a solution and I assume any ideas members have can be PM'd to the relevant people. All this serves to do is act as a beacon to the morons.
  • Moaners are oft seen as just negative people, even if they can back up their arguments. Really I have to admit that if I'd liked all the recent Bond films I would pop up on forums less, like if you think your team is doing well, you're less likely to do the radio phone ins saying what you would do differently to the manager. It's when you think you could do better, a certain exasperation kicks in and the need to vent.

    Also, as for freedom of speech, well, no such thing in reality. We don't vent spleen in real life unless pushed to it, but the net is a consquence-free environment. I mean, start a blog by all means, but on a forum you are a guest of sorts. Dump on your own living room, but not in someone else's.
  • I lament the loss of freedom of speech in many walks of life. Once it was "everyone's entitled to their opinion". But no more. A very sad commentary in the modern age.
  • DaltonCraig007DaltonCraig007 They say, "Evil prevails when good men fail to act." What they ought to say is, "Evil prevails."
    edited November 2013 Posts: 15,718
    I probably have been categorized as a 'forum troll' by many members during my first stay here, due to my unstoppable love of Sir Rog and dislike of Craig's Bond and his 2 movies. fortunately during my absence of more than 1 year I changed into a more calm, thoughtful person, and I look forward to enjoy interesting dicussions/debates about 007 and other things without such forums trolls :)
  • Posts: 4,622
    I probably have been categorized as a 'forum troll' by many members during my first stay here, due to my unstoppable love of Sir Rog and dislike of Craig's Bond and his 2 movies. fortunately during my absence of more than 1 year I changed into a more calm, thoughtful person, and I look forward to enjoy interesting dicussions/debates about 007 and other things without such forums trolls :)
    Actually the old persona was quite engaging, but if you must evolve, so be it. :P

  • Germanlady wrote:
    Well, brining it up again won't solve anything either.

    Sure, lets not talk about it. Moaning about it without taking action is so much more useful.

    And right now is the good time to decide, it's a very calm period...

    Because when the new movie will begin shooting, we'll have a few new accounts posting true or fake spoilers all over the place and in particular in the non-spoiler threads for the sake of it. And then they'll disappear as soon as the movie is released and "spoiling people" is no longer funny (I checked the activity of those who made me leave this forum for a few weeks, it stopped pronto indeed...). It'll be hard then to discuss about any rules about new accounts, as it will also be the time when the forum will have many new legitimate accounts of people actually enjoying discussing about Bond.

    Spoiler accounts are also even harder to handle than the trolls. First, any of us can spoil by mistake from time to time ! And then, some spoiler accounts seemed to have genuine interest in the movie (but not in Bond in general, they were I guess "incoming movies rumors fans" you can see in general movie forums), so it's not like they're posting long texts about nuns and kangaroos.

  • DragonpolDragonpol https://thebondologistblog.blogspot.com
    Posts: 18,281
    As we have been infected with trolls again in the form of @Christartos, I thought I'd post the interesting article below on the phenomenon of trolling:

    http://www.osnews.com/story/25540/Why_People_Troll_and_How_to_Stop_Them

    * Why People Troll and How to Stop Them
    posted by Howard Fosdick on Wed 25th Jan 2012 06:58 UTC
    IconWhy do people troll? Can we prevent trolling or limit the damage trolls do? Here are some thoughts on trollology derived from academic studies and web research.

    Identifying Trolls

    Trolls divert online discussions into non-productive, off-topic venues. They pose as part of a community only to disrupt it. Trolling is anti-social behavior.

    Some of the techniques trolls use to accomplish their objectives are:
    Pithy put-downs
    Name-calling and insults
    Ad hominem attacks that try to negate an opinion by alleging negatives about the person supporting it
    Impugning other's motives
    Emotional rants
    Bullying and harassment
    Completely off-topic posts
    Posting inaccurate "facts"

    The traditional definition of trolling includes intent. That is, trolls purposely disrupt forums. This definition is too narrow. Whether someone intends to disrupt a thread or not, the results are the same if they do.

    For example, here at OS News, the purposefully disruptive don't get far. The community self-moderates pretty effectively, and thumbs-up or thumbs-down voting on comments supports this effort. Yet we do see cases where people -- who would never consider themselves trolls -- unintentionally disrupt threads just as effectively those who would try to. Sometimes they offend others with snappy put-downs. Other times they question others' intelligence or motives. Though not meant as trolling, the results are the same. Thoughtful discussions degenerate into insults.

    Intentional trolls purposely disrupt threads. Those who unintentionally troll do so without meaning to. Motivations differ but the results are the same.

    Why Do People Troll?

    Let's talk about intentional trolls.

    Some are motivated by political, financial, or ideological gain. For example, political trolls participate in forums run by opponents to disrupt them. Sometimes this takes the form of a concern troll, a person who appears sympathetic to the cause being discussed but who is actually trying to sow doubt among the believers. In 2006 a Republican Congressional staffer was forced to resign after he posted to liberal blogs as a Democrat who thought the party should fold in the contest for his boss's seat.

    How about financial and ideological trolling? Trolls posted falsely about a corporate buy-out at Yahoo Finance that caused an immediate 31% gain in the stock of telephone equipment company PairGain. The hoax was quickly exposed and the stock deflated. Wired claims that anti-Scientology protests sometimes take the form of trolling. We're all familiar with Linux trolls who disrupt Windows threads, and Windows trolls who disrupt Linux discussions.

    Then there are the cases of astroturfing, also called astrotrolling. Whole Foods CEO John Mackey was caught doing this. His anonymous self "quickly became an outspoken regular on the board, praising and defending Whole Foods with the equally enthusiastic virulence used to attack and shame the company's competitors and nay-sayers."

    Trolls sometimes defame individuals. One victim was the late 60 Minutes commentator Andy Rooney, whose name was signed to a racist rant he didn't write. Another was John Seigenthaler, eminent journalist and former Kennedy aide, who was implicated in the Kennedy assassinations by a false Wikipedia post. The perpetrator was caught. Few of us non-famous folks would have had the resources to counteract such "Internet character assassination." Some trolls even mock the dead and deface online memorials.

    Claire Hardaker explores the psychological motivations of trolls in her Ph.D. thesis Trolling in Asynchronous Computer-Mediated Communication. She concludes that "trolls intention(s) is/are to cause disruption and/or to trigger or exacerbate conflict for the purposes of their own amusement."

    Dr. Tom Postmes, Dutch professor of social psychology and book editor of Individuality and the Group, has a contrarian take. He argues that instead of contravening social standards, trolls conform to them. It's just that the social standards to which they're attuned are specific to a certain web subculture.

    Another way to consider trolling from is Dr. Phil's viewpoint: People only engage in repeated behavior if it pays off for them. What is the pay-off for trolling? Experts and online discussions cite:
    Attention and recognition, even if negative
    The emotional release of venting
    Power (the power to disrupt)
    Vandalism
    The thrill of breaking social conventions
    Sabotaging groups the troll dislikes
    Immaturity

    Intentional trolls brag that they do it for the lulz. Their braggadocio usually masks these reasons.

    Unintentional Trolling

    Most of us have unintentionally trolled at one time or other. Perhaps we posted while in a bad mood or under stress. Or we posted hastily or without editing. We've all written something at 3 am that we might not have upon reflection.

    Where unintentional trolling becomes a problem is when a person engages in such behavior repeatedly because he doesn't recognize that he's trolling. Some people think it's cool to post snappy put-downs. Or they casually question the intelligence or sincerity of others. Or they name-call. Often these people would be surprised to be called trolls. Yet when they post like this they are trolling just as surely as the intentional troll. Why? Because their posts have the same effect. They sidetrack useful discussion into offensive, heated exchanges. They destroy threads.

    Some who repeatedly troll but don't mean to lack social sensitivity. Discussion requires give-and-take. Some aren't socially mature. Some can't accept or handle disagreement. We've all been too thin-skinned on occasion.

    While most participants consider forums to be for the equal interchange of ideas, some people don't. They see them as vehicles to meet their personal needs. They place their needs above useful interaction or concern for others. Their motto is "I'll post whatever I want, deal with it." This is a selfish understanding of social interaction. If this isn't obvious, try treating people like this in real life. You won't have many friends or much success in dealing with people. Acting this way online has the same effects. It's a form of trolling.

    Unintentional trolling can be as destructive as the purposeful kind. "By their fruits ye shall know them."

    How to Stop Trolls

    The problem with trolling is that a small minority can destroy a web site's usefulness for the majority of well-intentioned, well-behaved participants.

    Some web sites eliminate trolls by not allowing comments. For certain kinds of blogs or online magazines this can be a good solution. But for most sites this is unacceptable because it prevents the growth of online community. At OS News, for example, community is vital and much of the value from the articles appears in the comments. Many other web sites have the same need for reader participation; online forums wouldn't exist without it.

    A few web sites defeat trolls by posting only a selected comments. Print newspapers followed this model for years. Advice columns come to mind. The columnist selects a few reader comments to which to reply. No others make print.

    What do you do if you want to allow all comments but eliminate trolling? One approach is to pre-moderate. Only after a moderator approves comments are they posted. This is very effective with competent moderators but it requires lots of time. It also hampers discussion if it delays postings. Post-moderating comments eliminates the time lag but still incurs the labor costs. Inappropriate comments may get brief airplay.

    Software can eliminate the labor requirement for moderators while still imposing some order. The software has to integrate compatibly with the comment software. For example, those with WordPress blogs can use tools like Bad Behavior, Spam Karma 2, and Akismet. In my experience many programs do better at stopping spam than policing trolls. Skillfull trolls can outwit programs.

    Many communities informally police themselves to curtail trolls. The common maxim "Please don't feed the trolls" argues that if troll comments are ignored intentional trolls will leave and go where they provoke results. "Don't take the troll bait" works best when the bait is obvious and the forum participants are more sophisticated than the trolls.

    Forum participants can complain about trolls to board adminstrators. Even sites lacking hands-on moderation will often respond if they get feedback indicating that trolls threaten the forum. Admins can warn trolls and/or drop their user ids. IP addresses help identify intentional trolls who post under multiple ids, or who create new ids after their original one is terminated. How effective these techniques are often depend on the respective skills and persistence of the adminstrators versus the trolls.

    Some forums offer tools that allow readers to filter out troll comments. killfile and filters on Usenet discussion groups and the Ignore function on some boards come to mind. OS News features a specially-written thumbs-up/thumbs-down voting mechanism that allows users to vote down posts that are then hidden from the default view. Individuals can set their comment threshold to suit their own preferences. The voting mechanism allows users to specify why they voted against a post (Inaccurate, Troll, or Off-topic). This enables the collective wisdom of OS News readers to reduce trolling.

    One can think of many ways to fine-tune such voting mechanisms -- but at the cost of increasingly complex and sophisticated algorithms. Here at OS News, readers offered many good ideas on voting moderation systems in response to Thom Holwerda's excellent article On the Virtues of Comments.

    With unintentional trolls, often just bringing inappropriate behavior to their attention will solve the problem. After all, they are not purposely being disruptive. Where I've moderated as admin, I've found that polite but direct communication works best: "We value your contributions but you need to be more respectful of others in how you express them." If someone won't respond to polite entreaties they are trolls (of whatever kind) and are stopped from posting.

    Intentional trolls are a different story. They won't stop if you ask them. They hide behind anonymity. Most would not post the way they do if they were not anonymous. Thus mechanisms that undermine anonymity and enforce personal responsibility deter them.

    Amazon deters trolling through a qualification system. One has to qualify in order to post. Their system requires personal information, a verifiable email address, and a verifiable credit card. Other web sites qualify commenters through paid memberships, technical quizzes, or using real names in posts.

    The WELL is one of the oldest online forum communities. It maintains a high level of discourse by requiring a paid subscription and the use of one's real name in postings. Most WELL comments can only be read by fellow members but there are designated exceptions.

    Facebook and Google executives argue that we should eliminate anonymity on the web. The cite trolling as the reason but their real motives are commercial.

    The problem with eliminating anonymity is that its benefits outweigh the damage trolls do. Most people do not want their real name on every comment they ever post, which would then be available to every person, corporation, or government entity for the rest of their lives. Even innocuous comments could have unanticipated consequences. Whistleblowers and dissidents would be exposed and penalized. Destroying privacy is not a solution to trolling.

    Some countries have legislated against trolling. In the U.K., section 127 of the Communications Act 2003 says it is an offence to send messages that are "grossly offensive or of an indecent, obscene or menacing character." Several people have been jailed under its provisions. In the U.S., 1st Amendment rights make prosecution for troll speech rare. But trolls take heed: all 50 states have passed laws against cyberharassment, cyberbullying, and cyberstalking.

    The Bottom Line
    Trolling isn't going away. Yet there are some good techniques to reduce trolling and its impact. Your ultimate recourse is to leave a trolled forum and participate in a community more to your liking.

    Unintentional trolling is an essential but overlooked part of the problem. It is rarely discussed or even acknowledged, which is why I've specifically identified it here. Sometimes people troll and don't realize it. Unless a forum can get them to understand that their behaviors are inappropriate, those who unintentionally troll can do every bit as much damage to useful discussion as those who troll with malicious intent.


    - - - - - - - - - - - - - - - - - - - - - -
    Read more on trolling in New York Magazine's feature article or in these profiles of infamous trolls.

    Howard Fosdick (President, FCI) is an independent consultant who supports databases and operating systems. His hobby is refurbishing computers as a form of social work and environmental contribution.
  • BennyBenny Shaken not stirredAdministrator, Moderator
    Posts: 15,138
    Maybe if you stopped feeding the trolls @Dragonpol then that would help.
    Looking at the pages of the offending members, you have a habit of commenting on them. This is not helping.
  • DragonpolDragonpol https://thebondologistblog.blogspot.com
    edited February 2014 Posts: 18,281
    Birdleson wrote:
    Benny wrote:
    Maybe if you stopped feeding the trolls @Dragonpol then that would help.
    Looking at the pages of the offending members, you have a habit of commenting on them. This is not helping.
    Exactly. Ignore.

    That I will do from now on. I give you my word on that.
  • chrisisallchrisisall Brosnan Defender Of The Realm
    Posts: 17,801
    SANY9986_zps23471d77.jpg
  • edited February 2014 Posts: 7,653
    I missed the fact that Trolls are originally from Norway. Dragonpoll you seriously dropped the ball missing that fact. :D ;) :!!
  • DragonpolDragonpol https://thebondologistblog.blogspot.com
    Posts: 18,281
    SaintMark wrote:
    I missed the fact that Trolls are originally from Norway. Dragonpoll you seriously dropped the ball missing that fact. :D ;) :!!

    Well, we can't all be geniuses! :D
  • Posts: 7,653
    Dragonpol wrote:
    SaintMark wrote:
    I missed the fact that Trolls are originally from Norway. Dragonpoll you seriously dropped the ball missing that fact. :D ;) :!!

    Well, we can't all be geniuses! :D

    I generally like geniuses and trolls of the Norwegian variety.

  • DragonpolDragonpol https://thebondologistblog.blogspot.com
    Posts: 18,281
    SaintMark wrote:
    Dragonpol wrote:
    SaintMark wrote:
    I missed the fact that Trolls are originally from Norway. Dragonpoll you seriously dropped the ball missing that fact. :D ;) :!!

    Well, we can't all be geniuses! :D

    I generally like geniuses and trolls of the Norwegian variety.

    How about we send our trolls on a one-way trip to a very remote Norwegian fjord for some confino?
  • Posts: 7,653
    I like NORWAY too much as a country and its citizen. :!!
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